Customer Experience Associate

Job Summary

Seeking a full-time remote Customer Experience Associate, the successful candidate will manage inbound and outbound customer inquiries via phone, email, and chat, ensuring exceptional service while documenting interactions in client systems.

Key responsibilities:

• Manage customer communications as a subject matter expert through various channels
• Provide exceptional service to clients and complete requested tasks efficiently
• Collaborate with team members to meet client needs and contribute to team goals

Required qualifications:

• 1-2 years of customer service experience required
• Insurance background or knowledge preferred
• Strong organizational and time-management skills
• Proficient computer skills with the ability to multitask
• Positive and proactive attitude with flexibility to adapt to changing priorities