Customer Experience Associate

Job is Expired

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Jun 01, 2023

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company in the Business Services industry is seeking a Customer Experience Associate.

Position Responsibilities:

Support workforce management of 600+ person CX team, coordinating analysis to direct hiring, skilling, and scheduling decisions
Conduct analysis of customer experience and operational data, to identify opportunities to drive CX efficiency and improvement and investigate changes in Service Levels
Develop dashboards, reports, and presentations to support critical business decisions

Required Qualifications:

Strong organizational and project management skills
Advanced proficiency in Excel and PowerPoint
Problem-solving mindset, and an eagerness to learn and take ownership of complex projects
Ability to explain information in a simple, digestible way to a variety of audiences

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Job is Expired

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