Customer Experience Associate

Job Summary

A company in the Business Services industry is seeking a Customer Experience Associate.

Position Responsibilities:

• Support workforce management of 600+ person CX team, coordinating analysis to direct hiring, skilling, and scheduling decisions
• Conduct analysis of customer experience and operational data, to identify opportunities to drive CX efficiency and improvement and investigate changes in Service Levels
• Develop dashboards, reports, and presentations to support critical business decisions

Required Qualifications:

• Strong organizational and project management skills
• Advanced proficiency in Excel and PowerPoint
• Problem-solving mindset, and an eagerness to learn and take ownership of complex projects
• Ability to explain information in a simple, digestible way to a variety of audiences