Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate.

Key Responsibilities:

• Respond to customer inquiries across various communication channels
• Proactively contact new subscribers and members to ensure successful conversion
• Build long-term relationships with customers and offer advice on products and services

Required Qualifications:

• 2+ years of work experience
• 1+ year of customer-facing support role experience, preferably in the telehealth field
• Experience working with multiple systems and navigating multiple sources of information
• Ability to work autonomously in a remote setting and stay engaged with the team
• Willingness to work non-standard business hours, including weekends, evenings, and holidays