Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate.

Key Responsibilities:

• Respond to inquiries from potential members with empathy and compassion, creating a supportive environment
• Guide individuals through the admissions process for virtual addiction treatment programs
• Provide comprehensive information about the programs, insurance coverage, and alternative resources

Required Qualifications:

• Bachelor's degree in psychology, counseling, social work, or a related field
• Previous experience in customer support or admissions, focusing on empathetic interactions
• Deep understanding of psychology and principles of motivating behavior change in addiction treatment
• Passion for helping individuals struggling with substance use disorders
• High comfort level with technology and support ticketing systems