Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their team remotely.

Key Responsibilities:

• Act as the first point of contact for users, assisting with onboarding hosts and recommending locations and services to guests
• Provide friendly and efficient service via various contact channels to ensure a seamless booking and customer experience
• Identify trends, suggest process and product improvements, and surprise and delight hosts and guests

Qualifications:

• Passion for problem-solving and customer interaction
• Strong interpersonal skills and ability to prioritize tasks
• Quick learner with enthusiasm for improving customer satisfaction
• Sense of humor and ability to work well with others
• Bonus: Previous customer service experience, familiarity with CRM systems, analytical skills, event planning skills, familiarity with third-party marketplaces, previous sales experience