Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate for their Customer Service department.

Key Responsibilities:

• Effectively manage large amounts of incoming customer interactions
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers

Required Qualifications:

• Open availability to work an 8-hour shift, including nights and some weekends
• High School diploma or GED preferred
• Customer service experience; escalations experience preferred
• A strong sense of accountability and work ethic with the ability to manage work independently
• 2+ years of call center or help desk environment preferred