Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate for a full-time remote position in the US.

Key Responsibilities:

• Answer customer service line and resolve issues using customer service tools
• Accurately document customer interactions and provide detailed notes for analysis
• Handle escalated customer issues and act as a point of contact for higher level assistance

Required Qualifications:

• High school diploma, with an associate's degree preferred
• 1-2 years of call center or customer service experience, preferably in a technology company
• Experience with customer service tools such as Hubspot, Diapad, and Zendesk
• Exceptional computer skills and ability to multitask and stay organized
• Flexibility in working hours, including evenings and weekends