Customer Experience Associate I

Job Summary

A pharmaceutical company is seeking a Customer Experience Associate I to support a Pharma Life Sciences Patient Services Program.

Position Responsibilities:

• Professionally handle inbound calls from potential or existing customers
• Provide accurate and appropriate information to every caller while maintaining solid customer relationships
• Assist patients with enrolling in designated support programs, co-pay and financial questions, and connect patients to support vendors

Required Qualifications:

• Must pass a pre-employment background check and drug test
• Candidates must have a high school diploma or GED
• Experience in a customer service or call-center environment
• Excellent verbal and written communication skills
• Familiarity with HIPAA regulations and patient privacy standards