Customer Experience Associate I Healthcare

Job Summary

A company is looking for a Customer Experience Associate I in Healthcare.

Key Responsibilities:

• Research and communicate medical information to providers and members
• Handle incoming/outgoing calls related to healthcare benefits
• Facilitate routine referrals and triage decisions

Required Qualifications:

• 2 or more years of customer service experience
• Must be able to talk and type simultaneously
• Must be flexible in scheduling and comfortable with change
• GED or High School diploma required, Associate or Bachelor's degree preferred
• Proficient with keyboard functions and navigation between multiple computer applications