Job Summary

A company is looking for a Customer Experience Associate II

Key Responsibilities:

• Handle inbound calls and inquiries for The State of Kentucky
• Research and provide accurate information to customers
• Document customer calls and communicate appropriate options for resolution

Required Qualifications:

• High School diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related field
• Computer literacy and ability to use multiple programs
• Typing minimum of 25 WPM
• Bilingual proficiency