Customer Experience Associate - Overnight

Job Summary

A company is looking for a Customer Experience Associate - Overnight.

Key Responsibilities:

• Provide exceptional customer service through product knowledge, problem-solving, and research skills
• Manage high-quality communications with customers across multiple channels
• Promote the brand through conflict resolution and effective communication

Required Qualifications:

• College degree or equivalent work experience preferred
• Prior online customer support experience preferred
• Ability to work overnight shifts and weekends
• Proficiency with Zendesk and Microsoft Office suite preferred
• Must be at least 21 years of age due to state licensing requirements