Customer Experience Associate with CJIS Certification

Job Summary

Customer Experience Associate with CJIS Certification, this full-time remote position involves providing high-quality customer support through various channels while becoming an expert on the company's services and collaborating with internal teams to enhance customer experience.

Key Responsibilities

• Provide friendly and efficient assistance to customers via phone, live chat, and email
• Collaborate with internal teams to resolve escalated customer issues and contribute to product improvements
• Develop and maintain resources in the Customer Help Center to minimize customer inquiries

Required Qualifications

• 2+ years of experience in customer-facing roles, such as technical support or hospitality
• Familiarity with customer support tools like Salesforce or Jira is a plus
• Ability to work independently and manage multiple tasks effectively
• Experience troubleshooting technical software and providing creative solutions
• Must be able to obtain and maintain Criminal Justice Information Services (CJIS) certification