Customer Experience Automation Manager
Job Summary
To drive measurable customer outcomes, the full-time Customer Experience Automation Manager will design and scale digital-first customer experiences, leveraging automation and AI, while working remotely and reporting to the Director of Customer Success.
Key responsibilities
- Design and execute digital customer engagement strategies to improve adoption and retention
- Build and optimize AI-powered customer experiences and lifecycle engagement programs
- Analyze customer behavior and engagement patterns to identify optimization opportunities
Required qualifications
- 4+ years of experience in Customer Success, Digital Customer Success, or related roles
- Experience designing or managing digital customer success programs
- Proficiency in building workflows or integrations in automation platforms
- Experience with AI agents or digital assistants in customer engagement
- Familiarity with customer lifecycle metrics and SaaS customer success strategies
COMPLETE JOB DESCRIPTION
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