Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members, the full-time Customer Experience Concierge at the Centurion Lounge in DCA Airport will manage customer interactions, provide travel and concierge assistance, and ensure a premium experience in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival, ensuring a seamless experience
• Accountable for managing the customer's experience from beginning to end, resolving issues to foster brand loyalty
• Offer tailored travel consultations and lifestyle recommendations to meet the diverse needs of Card Members

Required qualifications

• Minimum of 1 year experience in servicing premium customers, preferably in the airline, lounge, or travel industry
• Proven ability to deliver proactive customer service solutions and exceptional communication
• Experience in making confident recommendations based on customer needs
• Ability to work effectively in a fast-paced, team-oriented environment
• Flexibility to work various shifts, including nights, weekends, and holidays