Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the LAX Centurion Lounge, the full-time Customer Experience Concierge will manage guest experiences, provide travel and concierge services, and ensure customer satisfaction in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience from beginning to end, resolving issues to foster brand loyalty
• Offer tailored travel consultations and lifestyle recommendations to meet Card Members' needs

Required qualifications

• Minimum of 1-year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proven ability to deliver proactive customer service solutions
• Exceptional communication skills with a focus on customer satisfaction
• Ability to work flexible shifts, including nights, weekends, and holidays