Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members in a customer-facing environment, the full-time Customer Experience Concierge will welcome guests at the Centurion Lounge, manage their experience, and provide travel and lifestyle recommendations.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience, ensuring satisfaction from beginning to end
• Create innovative solutions to resolve customer issues and enhance brand loyalty

Required qualifications

• Minimum of 1 year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proactive approach to customer service with a focus on solutions
• Exceptional communication skills with a commitment to customer satisfaction
• Ability to work flexible shifts, including nights, weekends, and holidays