Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members in a fast-paced environment, the full-time Customer Experience Concierge will welcome guests, provide personalized assistance, and resolve issues at the Centurion Lounge in Charlotte Airport.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience, ensuring satisfaction from beginning to end
• Offer concierge and lifestyle recommendations, along with travel consultation and reservation assistance

Required qualifications

• Minimum of 1-year recent experience servicing premium customers
• Experience in the airline, lounge, or travel industry, including reservation experience
• Proactive approach to customer service with a passion for delivering solutions
• Ability to listen to customer needs and provide confident recommendations
• Flexibility to work varying shifts, including nights, weekends, and holidays