Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members, the full-time Customer Experience Concierge will manage customer interactions at the Centurion Lounge in LaGuardia Airport, providing concierge and lifestyle recommendations, travel consultations, and ensuring a seamless customer experience.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience from beginning to end, resolving issues to enhance brand loyalty
• Provide concierge services and travel consultation, accommodating the needs of Card Members in partnership with lounge partners

Required qualifications

• Minimum of 1 year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proven passion for delivering proactive customer service solutions
• Ability to collaborate effectively in a fast-paced team environment
• Flexible availability to work shifts, including nights, weekends, and holidays