Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the Centurion Lounge in JFK, the full-time Customer Experience Concierge will manage customer interactions, provide travel and lifestyle assistance, and ensure a memorable experience in a fast-paced environment.

Key responsibilities

• Welcome Card Members and provide access upon arrival
• Take ownership of the customer experience from start to finish
• Resolve customer issues creatively to enhance brand loyalty

Required qualifications

• Minimum of 1-year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proven ability to provide proactive customer service solutions
• Exceptional communication skills with a focus on customer satisfaction
• Ability to work flexible shifts, including nights, weekends, and holidays