Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the DFW Airport, the full-time Customer Experience Concierge will welcome guests, manage their experience from start to finish, and provide tailored travel and lifestyle recommendations in a fast-paced lounge environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience, addressing issues and concerns to foster brand loyalty
• Provide concierge and travel consultation services, accommodating the needs of Card Members

Required qualifications

• Minimum of 1-year recent experience servicing premium customers
• Experience in the airline, lounge, or travel industry, including reservation experience
• Ability to listen to customer needs and provide confident recommendations
• Must exhibit professionalism and maintain a positive attitude in all interactions
• Flexibility to work various shifts, including nights, weekends, and holidays