Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the Philadelphia International Airport, the full-time Customer Experience Concierge will welcome guests, manage their experience from arrival to departure, and provide tailored concierge and lifestyle services in a fast-paced lounge environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience, ensuring satisfaction and loyalty
• Offer concierge and lifestyle recommendations, along with travel consultation and reservation assistance

Required qualifications

• Minimum of 1 year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proactive approach to customer service with a passion for delivering solutions
• Exceptional communication skills with the ability to listen and provide confident recommendations
• Ability to work flexible shifts, including nights, weekends, and holidays