Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the DCA Airport, the full-time Customer Experience Concierge will welcome guests, manage their experiences, and provide tailored travel and lifestyle recommendations in a fast-paced lounge environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience from beginning to end, ensuring satisfaction
• Create innovative solutions to resolve customer issues and enhance brand loyalty

Required qualifications

• Minimum of 1 year recent experience servicing premium customers
• Experience in the airline, lounge, or travel industry, including reservations
• Proven ability to provide proactive customer service solutions
• Exceptional communication skills with a focus on customer satisfaction
• Ability to work flexible shifts, including nights, weekends, and holidays