Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the LAX Airport, the full-time Customer Experience Concierge will welcome guests, manage their experiences, and provide tailored travel and lifestyle recommendations in a fast-paced lounge environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer experience from beginning to end, ensuring satisfaction
• Create innovative solutions to resolve customer issues and enhance brand loyalty

Required qualifications

• Minimum of 1-year recent experience servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Proven passion for providing proactive customer service solutions
• Exceptional ability to listen and offer confident recommendations
• Flexibility to work various shifts, including nights, weekends, and holidays