Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the Centurion Lounge in SEA Airport, the full-time Customer Experience Concierge will manage customer experiences from arrival to departure, providing travel and lifestyle assistance while embodying the American Express brand.

Key responsibilities

• Welcoming Card Members and ensuring a seamless access experience upon arrival
• Taking ownership of customer interactions and resolving issues to enhance brand loyalty
• Providing tailored concierge services and travel consultation to meet customer needs

Required qualifications

• Minimum of 1 year experience in servicing premium customers, preferably in the airline or travel industry
• Proven ability to deliver proactive customer solutions and recommendations
• Exceptional interpersonal skills with a focus on delighting customers in every interaction
• Ability to work effectively in a fast-paced, team-oriented environment
• Flexibility to work various shifts, including nights, weekends, and holidays