Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the ATL Airport Centurion Lounge, the full-time Customer Experience Concierge will welcome guests, manage their experiences, and provide tailored concierge and lifestyle services in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival, ensuring a seamless experience
• Take ownership of customer interactions, resolving issues and enhancing brand loyalty
• Offer travel consultation and concierge recommendations tailored to individual needs

Required qualifications

• Minimum of 1 year recent experience servicing premium customers in the airline, lounge, or travel industry
• Proven ability to provide proactive customer solutions and exceptional service
• Strong communication skills with a focus on delighting customers at every interaction
• Ability to work flexible shifts, including nights, weekends, and holidays
• Experience utilizing multiple technology platforms in a customer-facing environment