Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the Centurion Lounge in Charlotte, NC, the full-time Customer Experience Concierge will manage guest experiences, provide concierge and travel services, and ensure customer satisfaction in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival, ensuring a seamless experience
• Take ownership of the customer experience from start to finish, addressing issues and concerns proactively
• Offer tailored concierge and lifestyle recommendations, along with travel consultation and minimal reservation assistance

Required qualifications

• Minimum of 1-year recent experience in servicing premium customers, preferably in the airline, lounge, or travel industry
• Proven ability to provide proactive customer solutions and exceptional service
• Strong communication skills with a focus on customer satisfaction
• Ability to collaborate effectively in a fast-paced team environment
• Flexibility to work various shifts, including nights, weekends, and holidays