Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the Centurion Lounge in Miami Airport, the full-time Customer Experience Concierge will manage guest experiences, provide travel and lifestyle recommendations, and ensure customer satisfaction in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members, ensuring a seamless experience from arrival to departure
• Resolve customer issues creatively to foster brand loyalty and enhance the overall customer experience
• Offer tailored concierge and travel consultation services, partnering with food and beverage lounge providers as needed

Required qualifications

• Minimum of 1-year recent experience in servicing premium customers
• Preferred experience in the airline, lounge, or travel industry
• Demonstrated passion for delivering proactive customer solutions
• Exceptional communication skills with a focus on customer satisfaction
• Ability to work flexible shifts, including nights, weekends, and holidays