Customer Experience Concierge

Job Summary

Delivering exceptional service to Card Members at the LAX Centurion Lounge, the full-time Customer Experience Concierge will manage customer interactions, provide concierge and travel assistance, and ensure a memorable experience in a fast-paced environment.

Key responsibilities

• Welcome and provide access to Card Members upon arrival, ensuring a seamless experience
• Take ownership of customer interactions, addressing issues and creating innovative solutions to enhance loyalty
• Offer personalized concierge and lifestyle recommendations, along with travel consultation and reservation assistance

Required qualifications

• Minimum of 1-year recent experience in servicing premium customers, preferably in the airline, lounge, or travel industry
• Proven ability to deliver proactive customer service and exceptional communication skills
• Strong decision-making skills and the ability to adapt to a fast-paced, team-oriented environment
• Resourceful with effective use of technology in a customer-facing setting
• Willingness to work flexible shifts, including nights, weekends, and holidays