Customer Experience Consultant

Job Summary

A company is looking for a Customer Experience Consultant in the telecommunications sector.

Key Responsibilities

• Assess customer experience pain points using data and LBGUPS methodology
• Create current and future state customer journey maps and build a Customer Experience strategy
• Manage and deliver customer operations process improvement initiatives and oversee project management throughout the lifecycle

Required Qualifications

• Minimum of 8 years of experience in consulting, strategic planning, and program management focused on operational improvements
• Experience in the telecommunications/broadband industry and managing cross-functional projects
• Strong analytical skills with experience in process mapping and KPI tracking
• Bachelor's degree required; MBA strongly preferred
• PMP certification or equivalent experience desired