Customer Experience Consultant

Job Summary

A company is looking for a Customer Experience & Operations Consultant II (US and CAN Virtual).

Key Responsibilities

• Serve as the primary point of coordination for customers during their mobility journey, providing proactive support and consultation
• Utilize digital tools to ensure accurate and timely information delivery, while managing complex relocations and collaborating with internal and external partners
• Meet or exceed outlined Key Experience Metrics and customer/client SLAs, focusing on quality, accuracy, and timeliness

Required Qualifications

• High school diploma or equivalent; university/college degree preferred
• 1 year of experience in a customer experience or business operations role preferred
• Fluency in English is required; other languages are a plus
• Experience with multiple technology platforms and a digital focus
• International experience is a plus but not necessary