Customer Experience Consultant

Job Summary

Serving as the primary point of coordination for customers in their mobility journey, the full-time CXO Consultant 2 will engage with clients, enhance customer experience, and manage complex relocations while working remotely.

Key responsibilities

• Proactively communicate with customers to provide guidance on services and support throughout their relocation process
• Utilize digital tools to ensure accurate information delivery and collaborate with internal teams and supplier partners to meet customer needs
• Monitor and maintain data integrity, ensuring compliance with key experience metrics and customer satisfaction goals

Required qualifications

• High school diploma or equivalent; university/college degree preferred
• At least 1 year of experience in a customer experience or business operations role
• Fluency in English; proficiency in additional languages is a plus
• Demonstrated ability to navigate multiple technology platforms effectively
• Experience in managing complex processes and delivering organized customer service