Customer Experience Consultant

Job Summary

Serving as the primary point of coordination for customers in their mobility journey, the full-time remote Customer Experience & Operations Consultant will manage direct customer interactions, enhance the customer experience, and provide support across a large client base.

Key responsibilities

• Proactively engage with customers, providing guidance and support throughout their mobility journey
• Utilize digital tools and technology to ensure timely and accurate information is conveyed to customers
• Collaborate with internal teams and external supplier partners to coordinate authorized services and address customer needs

Required qualifications

• High school diploma or equivalent; university/college degree preferred
• At least 1 year of experience in a customer experience or business operations role
• Fluency in English; proficiency in additional languages is a plus
• Experience with technology platforms and digital tools in a customer service context
• Strong organizational skills and the ability to manage complex processes effectively