Customer Experience Consultant

Job Summary

Working remotely on a full-time temporary basis, the Customer Experience Consultant will leverage regional benefit expertise to quote, confirm, and audit National Account customers in the healthcare sector.

Key responsibilities

• Quote, confirm, and install benefits for National Account customers in assigned markets
• Audit customer accounts to ensure accuracy and compliance with regional processes
• Utilize knowledge of healthcare benefits to support account management tasks

Required qualifications

• 3-5 years of experience in healthcare benefits or related field
• High School Diploma or equivalent; college degree preferred
• Familiarity with systems such as CM, FASET, or SPAS is a plus
• Meticulous attention to detail and strong communication skills
• Ability to work in a non-client facing sales and account management role