Customer Experience Consultant

Job Summary

To support customer mobility journeys, the temporary, remote Customer Experience & Operations Consultant will serve as the primary point of coordination for clients, proactively engaging with customers, enhancing their experience, and providing guidance on services throughout their relocation process.

Key responsibilities

• Engage with customers through proactive communication, advising them on services and policies while monitoring their mobility journey
• Utilize digital tools to ensure accurate information is conveyed, while collaborating with internal teams and external suppliers to meet customer needs
• Maintain data integrity and meet key experience metrics, ensuring high levels of customer satisfaction and timely service delivery

Required qualifications

• High school diploma or equivalent; university/college degree preferred
• At least 1 year of experience in a customer experience or business operations role
• Fluency in English; additional languages are highly desired
• Experience with multiple technology platforms and a comfort with digital tools
• Strong customer service mindset with the ability to build trust and collaborate effectively in team environments