Customer Experience Consultant
Job Summary
To support a leading enterprise in enhancing customer experiences, the temporary Customer Experience Insights Consultant will work remotely to establish measurement frameworks, analyze customer behavior, and develop executive insights that drive strategic decision-making.
Key responsibilities
- Establish measurement governance, KPI frameworks, and reporting standards across digital experience and marketing initiatives
- Analyze customer behavior and performance trends across various digital channels and develop data-driven recommendations for optimization
- Develop executive-ready performance insights and compelling narratives that inform strategic decisions and future investments
Required qualifications
- Verifiable High School Diploma or GED
- 7+ years of experience in marketing analytics, digital analytics, or performance measurement
- Experience developing executive-level insights and translating complex data into clear business recommendations
- Proven experience building KPI frameworks and performance reporting programs
- Advanced proficiency with industry-standard analytics and reporting platforms (e.g., Adobe Analytics, Tableau, Google Analytics)
Complete Job Description
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