Customer Experience Content Strategist

Job Summary

A company is looking for a Customer Experience Content Strategist.

Key Responsibilities

• Own and manage external help center and internal knowledge base
• Continuously improve chatbot content to enhance customer direction
• Create and manage a content development funnel in collaboration with product, marketing, and engineering teams

Required Qualifications

• 4+ years of knowledge management and/or writing experience in customer-focused environments
• Strong grasp of support-driven content creation methodologies
• Experience collaborating across teams
• Systematic approach to project management
• Positive attitude with resilience in overcoming setbacks