Customer Experience Coordinator

Job Summary

A company is looking for a Customer Experience Coordinator I who will provide customer service and transactional support remotely.

Key Responsibilities

• Process customer orders and changes in accordance with company policies
• Resolve product or service issues by clarifying customer complaints and ensuring follow-up
• Collaborate with customer service and sales teams to meet customer service expectations

Required Qualifications

• High School diploma
• Experience with CRM software and Microsoft Office, particularly advanced Excel skills
• 2+ years of relevant business experience in Customer Service and/or Data Entry Operations preferred
• Bachelor's degree preferred
• Experience with Salesforce and Oracle preferred