Customer Experience Coordinator

Job Summary

A company is looking for a Customer Experience Coordinator.

Key Responsibilities

• Conduct introductory and pre-move counseling calls to meet client SLAs
• Manage daily customer service needs and ensure timely communication with clients
• Analyze survey results and maintain accurate customer files according to client policies

Required Qualifications

• High School diploma (Bachelor's degree preferred)
• Two years of experience in relocation or a closely related customer service industry preferred
• Typing speed of 40-50 WPM
• Proficiency in Microsoft Office
• No certificates required