Customer Experience Coordinator

Job Summary

A company is looking for a Customer Experience Coordinator to manage customer service needs and ensure an exceptional moving experience.

Key Responsibilities

• Conduct introductory and pre-move counseling calls to meet client service level agreements
• Manage day-to-day customer service needs and provide timely communication regarding moving-related services
• Process customer files and ensure compliance with client policies while maintaining post-move survey scores

Required Qualifications

• High School diploma (bachelor's degree preferred)
• Two years of experience in relocation or a related customer service industry preferred
• Typing speed of 40-50 words per minute
• Proficiency in Microsoft Office Suite
• No certificates required