Customer Experience CRM Leader

Job Summary

A company is looking for a Customer Relationship Management and Digital Enablement Leader - Customer Experience.

Key Responsibilities

• Oversees the implementation, maintenance, and optimization of the CRM platform to enhance customer interactions
• Leads and mentors a team of CRM specialists, providing guidance and support for professional growth
• Analyzes CRM data to identify trends and areas for improvement, presenting findings to senior management

Required Qualifications

• Bachelor's degree required; Business, Marketing, or related field preferred
• Minimum of 10 years of sales enablement experience, with a preference for CRM management
• Master's Degree strongly preferred
• In lieu of a degree, a minimum of five years of relevant experience is considered
• Proven leadership experience required; management experience preferred