Customer Experience Data Analyst

Job Summary

A company is looking for a CX Operations Analyst.

Key Responsibilities

• Build and optimize customer experience reports and dashboards using analytics tools
• Conduct analysis of key CX metrics to inform improvement strategies and anticipate trends
• Collaborate with cross-functional teams to align data insights with customer journey improvements

Required Qualifications

• 5+ years of experience in data analysis, preferably in customer experience or SaaS environments
• Strong proficiency in SQL, Power BI, Excel, and Salesforce; experience in Python or R preferred
• Bachelor's degree in Data Analytics, Business, Statistics, Mathematics, or a related field
• Experience in developing methodologies for customer health scoring and data visualization