Customer Experience Enablement Lead

Job Summary

A company is looking for a Customer Experience Enablement Lead to oversee onboarding and training for Customer Support teams.

Key Responsibilities

• Create and scale training programs for new hires and existing agents
• Build communication channels to relay product updates and feedback
• Identify and implement process improvements for agent and customer experiences

Required Qualifications

• 5-7 years of experience in enablement, learning & development, or internal training
• 5+ years of clinical training experience in a dental or clinical setting
• Strong understanding of digital dental workflows
• Ability to manage learning programs and multiple projects simultaneously
• Data-driven approach to evaluate training effectiveness