Customer Experience Enablement Manager

Job Summary

To enhance customer success initiatives, the remote full-time Customer Experience Enablement Senior Manager will manage the development of enablement strategies and resources, focusing on optimizing CSM effectiveness and scaling core operations through innovative systems and AI-driven workflows.

Key responsibilities:

• Own and execute an enablement roadmap aligned with customer experience goals and team effectiveness
• Translate customer and CSM feedback into actionable strategies and resources that improve client interactions
• Collaborate with cross-functional teams to identify opportunities for enhancing customer conversations and retention

Required qualifications:

• 6-8+ years of experience in customer success enablement or related fields, with a focus on enablement over project management
• Proven ability to develop clear priorities and scalable strategies from ambiguous business challenges
• Experience in utilizing AI and automation to enhance operational efficiency and reduce manual tasks
• Strong ownership mindset with the capability to work autonomously in a fast-paced environment
• Demonstrated success in enabling teams across multiple complex products and diverse customer types