Customer Experience Engineer

Job Summary

A company is looking for a CX Engineer to join their global Support team.

Key Responsibilities

• Diagnose and troubleshoot issues within web applications using various tools and techniques
• Provide timely and empathetic customer support for web application issues via ticket and phone
• Create and maintain technical documentation, including knowledge base articles and troubleshooting guides

Required Qualifications

• 3+ years of experience supporting client-server applications on Windows and Linux environments
• Web analysis skills, including the ability to analyze web traffic and use monitoring tools
• Experience with Linux operation
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with AWS is an advantage