Customer Experience Engineer

Job Summary

A company is looking for a Customer Experience Engineer to enhance customer interactions and resolve technical issues.

Key Responsibilities

• Troubleshoot and resolve technical issues via email, chat, and video calls
• Serve as a public-facing expert on social platforms and live events
• Create and improve self-serve resources and collaborate with internal teams

Required Qualifications

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts
• Genuine customer-first mindset and ability to translate technical concepts clearly
• Located in a Western European or American timezone