Customer Experience Engineer

Job Summary

A company is looking for a Customer Experience Engineer (APIs) to act as the highest level of technical escalation within their Customer Experience organization.

Key Responsibilities

• Lead investigations across APIs, integrations, webhooks, and backend systems
• Analyze logs, traces, and database behavior to diagnose issues
• Identify recurring patterns and propose systemic fixes to improve reliability

Required Qualifications

• 4-6+ years in Technical Support Engineering or similar roles
• Strong SQL skills for data validation and debugging datasets
• Deep understanding of APIs, webhooks, and integrations
• Experience with logs and monitoring tools (e.g., Datadog, Splunk)
• Proven experience handling high-severity technical incidents