Customer Experience Insight Lead

Job Summary

A company is looking for a CX Journey and Insight Lead.

Key Responsibilities

• Identify and analyze key churn drivers across the customer lifecycle
• Integrate multiple data sources to develop a holistic view of churn risk
• Translate analytics into actionable roadmap decisions for customer journey improvements and retention strategies

Required Qualifications

• 5-8+ years in analytics, customer insights, strategy, or CX roles
• Strong experience with churn analysis and customer behavior insights
• Ability to connect data to business outcomes such as revenue and churn reduction
• Strong storytelling skills for presenting to senior leadership
• Ability to create and communicate reporting requirements