Customer Experience Insights Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Insights Manager responsible for transforming customer data into actionable insights to enhance customer satisfaction and retention.

Key Responsibilities

Design and manage Voice of Customer (VoC) programs to collect and analyze customer feedback
Analyze customer data to identify trends and improve the customer journey
Collaborate cross-functionally to drive customer-centric initiatives and monitor performance against CX KPIs

Required Qualifications

4-8+ years of experience in customer experience, insights, analytics, or a related field
Strong analytical skills with proficiency in tools such as Excel, SQL, Tableau, or Power BI
Experience with VoC and survey tools like Qualtrics or Medallia
Deep understanding of customer experience metrics such as NPS, CSAT, and CES
Experience with customer journey mapping and research methods

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