Customer Experience Journey Manager

Job Summary

A company is looking for a Customer Experience Join Journey Manager to lead the customer journey from service eligibility to installation.

Key Responsibilities

• Define the Join journey vision and develop a 12-18 month roadmap for service eligibility and checkout optimization
• Maintain a prioritized backlog and lead agile delivery with cross-functional teams
• Utilize customer and data insights to diagnose friction and improve the overall customer experience

Required Qualifications

• 6+ years in product, customer experience, e-commerce, or sales journey ownership
• Strong fluency in funnel analytics and experimentation
• Experience with AI/automation in buyer and agent workflows
• Proven cross-functional leadership experience
• Knowledge of SQL/BI tools is a plus