Customer Experience Knowledge Associate

Job Summary

A company is looking for a Customer Experience Knowledge Management Associate.

Key Responsibilities

• Act as the primary owner and editor for all internal and external Knowledge Base content
• Build and monitor feedback mechanisms to measure content accuracy and utility
• Design and execute audits to ensure clinical information remains compliant and up-to-date

Required Qualifications

• 3+ years of experience managing internal or external help centers
• Exceptional technical writing and editing skills
• 1-3 years of experience in a clinical or biomedical setting
• Comfort with data collection and interpretation for knowledge management
• Proficiency in basic video editing and HTML website design